Stay Calm and Assess the Situation
Seek Professional Legal Help
Once you’ve taken a moment to breathe, the next vital step is to reach out to an attorney who handles professional license defense. It’s essential to work with someone who understands the nuances of real estate law and the specific processes of the NCREC. A general practitioner may not have the expertise needed to handle the complexities of a real estate commission case.
- Why an Attorney is Essential: An experienced attorney can help you provide a timely and well-thought-out response to the commission. They will know what concerns the commission typically has and how to address them effectively.
- Timeliness Matters: The NCREC will require a written response to the complaint. A knowledgeable attorney can help you meet deadlines without compromising the quality of your response.
If you’re not able to gather all the necessary information in the time allotted, you can—and should—request an extension in writing. This is a common practice, and in our experience, the commission is often willing to grant at least one extension. Sometimes they may even allow for a second extension, but it’s important to ask for this extension as soon as you realize you need more time.
While waiting for your extension to be approved, start preparing your response. Look closely into the details of the complaint and assess your actions. Ask yourself:
- Was I actually doing anything wrong?
- If so, what specific actions or decisions led to this complaint?
- How can I rectify any mistakes and ensure this doesn’t happen again?
- Identify Issues: Clearly outline any errors you may have made and acknowledge them in your response.
- Propose Solutions: Offer solutions or corrective actions you plan to take to prevent future incidents. This demonstrates your commitment to professionalism and ethical practices.
- Consult Your Attorney: Work closely with your attorney to ensure your response is comprehensive and addresses all concerns raised by the commission.
Mitigating Consequences
- Maintaining Transparency: Be open with your clients and colleagues about the situation, as this can help preserve your reputation.
- Continuing Education: Enroll in courses or training to enhance your knowledge and skills in areas where you may have fallen short.
- Implementing Changes: Make necessary changes in your business practices to ensure compliance with NCREC regulations moving forward.